Cancellation Policy

We understand that circumstances may arise that require you to cancel or reschedule your session, and we aim to provide a transparent cancellation policy. Please review the following guidelines:

Cancellation Notice:

We kindly request that clients provide a minimum of 24 hours’ notice before the scheduled session if they need to cancel or reschedule.

Cancellation Fees:

If a client cancels a session with less than 24 hours’ notice or fails to attend a scheduled session without prior notice, a cancellation fee of 100% of the session fee will be charged. This fee is necessary because we are often unable to fill the vacant spot on short notice, resulting in lost opportunities for others.

Reminder Notifications:

To help you remember your upcoming sessions, we provide text and email reminders prior to your meeting. These notifications serve as a helpful reminder and offer a convenient way to confirm, cancel, or reschedule your appointment.

Cancellation and Rescheduling:

Clients have the option to manage their appointments through their client portal. This allows for easy cancellation or rescheduling of sessions at your convenience. We encourage you to use this feature if your plans change.

Our goal is to provide quality service to all our clients while respecting everyone’s time. By adhering to this cancellation policy, you help us maintain a fair and efficient scheduling system. If you have any questions or require further assistance, please do not hesitate to reach out to our team. Your cooperation is greatly appreciated.

Our dietitians provide insurance receipts at the end of each session that you can submit to your insurance provider for reimbursement if they cover nutritionists and/or dietitians.

If you are unhappy with the services or approaches of one of our prenatal or pediatric dieticians, please contact customer service. We are happy to transfer you to a new dietician; all of our notes are within the same system, so if you approve of the transfer, your new dietitian can access your file and start where you left off with your last dietician.

We want to create a trusting relationship with all of our clients. If you are dissatisfied, we offer 100% refunds.

Our nutriton plans and services are made to meet the needs of all age groups and development stages. From infants to adults, we create age-appropriate nutrition guides and meal ideas to support every individual’s healthy growth and wellness.

Sessions last one hour or thirty minutes. The family nutritionist will use the last 5 minutes of the 30 minutes and the last 10 minutes of the consultation hour to complete their notes, do the billing, and send you any materials you have discussed.

Yes. Sessions usually take place on Zoom, and if you prefer, we can do it over the phone. We use the excellent Practice Better software for scheduling, communication, and invoicing. Once you start with us, you will have access to your Practice Better client portal and a zoom link will be created for your sessions.

Yes, we can create personalized meal plans for you using the That Clean Life and Nutrium apps. You will receive your meal right after the session. We ask that you do an initial assessment before creating the meal plan; this is necessary as we are dietitians and need to ensure that we know your goals, medical history, current intake, and preferences before making any recommendations.

Yes, we accept HSA cards as a payment method

Our family dietitians have the expertise to help manage specialized nutrition needs, including nutrition plans to support families navigating conditions like ADHD, autism, celiac disease, lactose intolerance, and other dietary requirements.